Customer Support Information
Regular Business HoursTechnical support is available during regular business hours from 8 a.m. to 5 p.m. Eastern, Monday through Friday. Customer Support Department: 810-227-3737 (option 2). *Please note that during regular business hours, all support calls must go through the Customer Support Department first.
After Hours24/7 after hour support is available after 5 p.m. Eastern. To reach after hours support call 810-227-3737 (option 2).
Support Via FaxRequests for technical support may be submitted via fax 24-hours a day, seven days a week. Faxed requests for technical support are responded to within one business day. When faxing your request, please supply the following information: contact name, company name, phone number, the brief description of support needed, and the best time to call. Fax number: 810-227-3909
Support Via E-mailE-mail requests for technical support may be submitted electronically 24-hours a day, seven days a week. Electronic requests for technical support are responded to within one business day. E-mail address: firstname.lastname@example.org